Frequently Asked Questions
Customer Service
How do I know the sizing and fit of your costumes?
Our sizes run true to size. The sizing is based on the three major areas of the body, the chest, waist and hips. Please refer to the sizing chart.
I would like to find a local retailer of your costumes, how can I locate a store?
Click the 'Find a Store' link at the top of the page to search for a retailer near you. To browse our internet retailers, click the 'Online Stores' link.
Can I buy your costumes directly from you?
No, California Costumes is a manufacture and wholesaler of high quality costumes and accessories. We sell our product to distributors and retailers.
This costume doesn’t fit me, how can I return or exchange it for a different size?
Returns and exchanges are handled through the retailer you purchased the costume from. Each retailer has their own return and exchange policy, so please contact them directly for customer service.
The costume is missing something from the list of items included, how do I get that item?
Check to be sure the item that is missing is on the “What’s Included?” list located on the front of the inserted cardboard picture. Some items pictured in the photo are not included with the costume, so the list will provide what is packaged inside. If there is something missing from the product list, please contact the retailer. It is up to the discretion of a retailer to handle.
I bought your costume online and I can’t find their contact information. Can you exchange/return my costume?
No, we cannot exchange or return the costume. It needs to be done through the online retailer you purchased it from. We have no record of the transaction to make an exchange.
I bought your costume from a temporary store and I can’t find their contact information. Can you help me exchange/return my costume?
No, we cannot exchange or return the costume. It needs to be done through the retailer you purchased it from. Keep in mind many temporary stores sell for Halloween only and then close, and most of those stores do not accept returns.
How do I style my wig to look like the photo?
Follow these simple steps to achieve the desired wig look.
- When you take your wig out of the packaging hold onto the inner wig cap and lightly shake it to loosen the wig. Do not do this if the wig is already pinned into a specific style. This is good for long wavy or curly wigs.
- Remove tangles with your fingers and gently brush your wig. The only exception is wigs that are very curly -- don’t attempt to brush them.
- If your wig is frizzy or has static cling, use a dryer sheet to smooth down the fly away hairs.
- Do not use styling tools with heating elements as this will damage the synthetic fiber. Use cool temperature styling tools, plastic curlers, and hairspray as recommended.
- If needed you can purchase a separate nylon wig cap to help hold your own hair in place. This is recommended for individuals with long hair.
Follow these easy care instructions for tips on how to care for your wig.
- Fill a basin with cool water (hot water can damage your wig), mix a little bit of mild shampoo into it and place your wig in the water. Leave it to soak for about 5 minutes.
- Swirl your wig around in the water, but don’t rub the fibers
- Rinse your wig under cool running water
- Shake excess water off your wig and spread it on a towel to dry. Alternatively, you can put it on a wig stand.
- Remember, you can’t use blow dryer on a synthetic wig, so place your wig in a warm room with good ventilation and let it dry naturally
- Brush your wig when it is completely dry and it is ready to wear again. Again, don’t brush wigs that are very curly.
Becoming A Retailer
Can I become a distributor?
Yes, to become a distributor, please email ccc@californiacostumes.com to receive information on getting an account started.
Do you sell costumes internationally?
Yes, our costumes are featured in select countries. Please email for a list of international
How do I become a retailer?
To become a California Costume Collections retailer, you must have a business license and a valid tax ID number. We ask that you purchase a minimum amount per year at wholesale cost and that you stay in good credit standing. To receive the complete list of items needed to start an account, please contact a sales representative at ccc@californiacostumes.com


